Job Details
Job title
Telesales Advisor
Company
Food Importer, Wholesaler & Distributor
Location
Hull, HU3
Salary
£18,000
Benefits
Job type
Permanent
Job Ref.
132936
Date posted
17/10/2019
Contact
Name
Marta Stablewska
Email
Actions

Our client is a leading supplier of fresh, frozen and dry foods and is looking to add to their skilled team. As a Telesales Agent you will be joining a successful and established team assisting customers with placing their orders as well as answering any queries they have with their accounts. You will be tasked with delivering the best customer service and promoting products and services by phone, answering incoming customer calls and making outgoing sales calls. Telesales Agents will be required to maintain good understanding of all products and services.

 

Main Duties & Responsibilities include:

  • Answering incoming customer calls, processing sales orders.
  • Making outgoing calls in order to sell products and services from a scheduled call plan.
  • Upselling all products and services.
  • Accurately and efficiently update customer information on to SAP system. e.g optimising call times / contact details etc
  • Process credit card payments and troubleshoot any issues that may arise.
  • Assisting customers with delivery time via the online tracking system.
  • Maintain and develop individual knowledge of products.
  • Meeting relevant KPIs to ensure consistent performance.
  • Promoting Ecommerce.
  • Handling complaints towards a resolution.
  • Building relationships with other departments.
  • Great customer service provided to all customers.

 

Desirable Skills

- Punctuality and Reliability

- Be a team player with confidence, energy and enthusiasm

- Highly motivated with a passion for delivering exceptional customer service

- Polite Telephone Manner

- Ability to multi-task and work as part of a team

- Target / KPI Driven

- Good PC Skills with ability to learn new systems quickly e.g. Microsoft Office, Excel

- Great communication skills including active listening

- Previous customer service / sales experience in an contact centre office environment

- Excellent literacy and numeracy skills

- Extremely organised with a high level of attention to detail

- Prior SAP Experience